FBS Customer Service & Contact
FBS offers 24/7 customer support, mainly through live chat, plus email and a help centre. Live-chat replies are typically fast, often under a couple of minutes.
Open FBS Account →FBS provides 24/7 customer support, mainly through live chat, with email and a help centre also available. Live-chat replies are usually fast, often within a couple of minutes, and cover account, deposit and platform questions.
Ways to contact FBS — and when to use each
| Channel | Best for | When |
|---|---|---|
| Live chat | Quick questions, account and deposit help | 24/7 |
| Document submission and detailed queries | Replies within business hours | |
| Help centre / FAQ | Self-service answers on accounts, funding and platforms | Anytime |
Current contact options and live chat are reachable from your FBS Personal Area and the help centre.
FBS deposit & withdrawal methods and times
| Method | Deposit | Typical withdrawal time |
|---|---|---|
| Visa / Mastercard | Instant | Within ~1 business day |
| Skrill | Instant | Within ~1 business day |
| Neteller | Instant | Within ~1 business day |
| Bank wire transfer | 1–3 business days | 3–7 business days |
FBS typically charges no deposit or withdrawal fee, though payment providers may. Times are indicative.
Frequently asked questions
How do I contact FBS support?
Use the 24/7 live chat from your Personal Area or help centre; email is available for documents and detailed queries.
Is FBS support available 24/7?
Yes, live chat is available 24 hours a day, seven days a week.
Does FBS charge deposit or withdrawal fees?
FBS typically does not charge for deposits; some withdrawal methods carry a small provider fee, shown before you confirm.